Privacy Policy

1. Information We Collect

Information you provide

When you contact us, submit a form (including reservation, tuning, or dealer inquiries), create an account, or place an order, we may collect your name, email address, phone number, business or shop name, shipping and billing address, vehicle and modification details you choose to share, and the contents of your communications with us. Payment card details are collected and processed by our payment processor; we do not store full payment card numbers.

Information from products and services

When you use HPDash products and services, we and our systems may collect device and vehicle technical data, diagnostic data and datalogs, calibration-related data, device identifiers and status, connectivity and data-usage information, and the general operating location you provide for a device so that we can select an appropriate mobile carrier. This information is used to provide, manage, support, and improve the products and services.

Information collected automatically on the Site

Like most websites, we and our service providers automatically collect certain information through cookies and similar technologies, including your IP address, browser and device type, pages viewed, referring pages, and usage activity.

2. How We Use Information

We use information to: provide, operate, and maintain the Site, products, and services; process and fulfill reservations and orders; provision and manage device connectivity, including SIM provisioning and carrier steering; deliver remote diagnostics, datalogging, and tuning services; provide customer support and respond to your inquiries; send transactional messages and, where you have opted in or as otherwise permitted, product or marketing communications; improve and develop our products, services, and Site; maintain security, prevent fraud, and protect our rights; and comply with our legal obligations.

3. Cookies & Analytics

We use cookies and similar technologies that are necessary for the Site to function (including for shopping-cart and checkout features), as well as analytics and performance cookies that help us understand how the Site is used. You can control or disable cookies through your browser settings; disabling some cookies may affect Site functionality. Where required, we present a cookie notice and honor the choices you make.

4. How We Share Information

We do not sell your personal information. We share information only as follows: with service providers and processors who perform services on our behalf — such as website hosting and e-commerce, payment processing, mobile network operators and connectivity providers, shipping carriers, and analytics — under obligations to protect it and use it only for the services they provide; with affiliated tuners to the extent needed to perform tuning services you request; when required by law or to respond to lawful requests, or to protect the rights, safety, or property of HPDash, our customers, or others; and in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

5. Data Retention

We retain personal information for as long as needed to provide the products and services, maintain your account and order history, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. We retain device, diagnostic, and connectivity data as needed to operate and support the services. When information is no longer needed, we take reasonable steps to delete or de-identify it.

6. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission over the internet or method of storage is completely secure, however, and we cannot guarantee absolute security.

7. Your Privacy Choices & Rights

You may update or correct your information by contacting us, and opt out of marketing emails using the unsubscribe link in those messages or by contacting us (we may still send transactional or service messages). You may also request access to, correction of, or deletion of your personal information. Depending on where you live, you may have additional rights under applicable privacy laws — including rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing. Because we do not sell personal information, no opt-out of "sale" is required. To exercise any right, contact us using the details below; we may need to verify your identity before responding.

8. Children's Privacy

The Site, products, and services are not directed to children, and we do not knowingly collect personal information from children under 13 (or the minimum age required in your jurisdiction). If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.

9. Third-Party Links

The Site may link to third-party websites or services that we do not control. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. Please review their privacy policies.

10. U.S.-Based Services

HPDash is based in the United States and intends its Site, products, and services for customers in the United States. If you access the Site from outside the U.S., you understand that your information will be processed in the United States.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted to the Site with an updated "Last updated" date. Your continued use of the Site, products, or services after changes are posted constitutes your acceptance of the revised Policy.

12. Contact Us

Questions or requests regarding this Policy or your information may be directed to: HPDash, LLC · Craig@HPDash.com · 1 (541) 708-1710 · 5441 S Macadam Ave Ste N, Portland, OR 97239.